DO NOT SHIP RETURNS for EXCHANGES or REFUNDS without first obtaining email Authorization.

Do this by simply sending an email to sales@hawaiianshirtshop.net. Failure to do so will definitely delay any refund or response. An address for your return shipment will be furnished to you when you request the Return or Exchange Authorization.

Please communicate with your ORDER NUMBER. All orders are stored, filed and sorted by ORDER NUMBER.

WARNING ! Please fold your returned apparel neatly, as best you can, before you ship it back to Maui. All garments are sent to you in perfect condition, neatly folded and wrapped in white tissue paper. The U.S. Post Office offers free, sturdy, large shirt or dress size, Priority Mail Boxes along with free address labels. The cost for a one pound or less package is $ 4.05 for this Priority Mail shipment. A Delivery Confirmation is 50 cents and insurance is $ 1.35 for up to $50.00 in value. It is recommended that you use a box and not a bag or envelope for sending things back to Honolulu. Some wrinkles and creases are expected, and can not be avoided, but be forewarned, a $ 7.50 fee, per garment, for steaming and ironing will be deducted from your refund or exchange if you return apparel that can not be re-sold to someone else or re-stocked because it is greatly wrinkled, crumpled, unfolded, unbuttoned and shoved, stuffed, without any care, into a bag, envelope or a box. The $7.50 fee, per garment, will be deducted from your refund or exchange. Returned garments that have been washed or with stains or soiled in any way will not be accepted for refund or exchange..

IMPORTANT - Please Read: There is NO re-stocking fee for exchanges. There is a 15% re-stocking fee for all returned merchandise that is not for an exchange. The re-stocking fee is automatically deducted from your refund. Returned merchandise orders sent back for exchanges that have excess credits will be issued merchandise credits. No cash or credit card refunds can be issued for exchanges. Merchandise credits can NOT be used for shipping costs.

The EXCHANGE / RETURN process is simple. Return what you don't want, within 30 days, or at least send an email of your intentions within 30 days, of your original purchase for a refund. Please make a new purchase for an exchange. No merchandise is set aside in lieu of exchanges. A new Order Number will be generated automatically. You will select new shipping charges. Please reference the Order Number of your prior, original purchase, in the COMMENTS SECTION of your new order form, so the two orders can be matched up. It is always a pleasure to accept your Return or Exchange. More than likely, someone else will want what you are returning. All items are hand made in limited quantities, one at a time, in Honolulu. Demand far exceeds supply most of the time.

Exchange privileges do not expire. You may exchange for anything. Your credit card will be charged for all shipping charges as necessary. Excess merchandise credits do not expire. Refunds can not be issued after 30 days.

There is a 30 day Time Limit for Refunds. After 30 days, No Refunds or Credit Card Refunds, will be issued. Credit Card Refunds can only be issued to the credit card that was used for the original transaction. Afer 30 days, only Store Merchandise Credit is available. Store Merchandise credits do not expire. Merchandise credits CAN NOT be used for shipping charges.

WARNING ! DO NOT Refuse your Federal Express shipment. If you do so, you will incur the shipping cost back to Honolulu. This cost is almost double your original shipping cost. You must obtain written authorization before shipping anything back to Honolulu. If you refuse a Priority Mail shipment it will be considered a return. 15% restocking fee will be deducted. Shipping costs are not refundable. Shipping costs are not negotiable.

Your home environment is Hawaiian Shirts Shop dressing room. You must seriously consider the exact measurements in the size charts before you make your purchase. All size measurement charts are accurate for all styles. These size charts are on ALL pages of ALL listings Size Charts are on each page of every style and every selection. All size chart measurements are specific to Paradise Found garments only. You are encouraged to utilize these size charts to avoid exchanges and returns.

Coupons and Discount Codes are not valid for Exchanges.

If you received something as a GIFT. A proof of purchase must be established. Hawaiian Shirts Shop requires an order number or proof of purchase to facilitate an exchange. No refunds are offered for items received as gifts. Please supply the buyer's email address to locate the original Order Number.

The Garments/s or Sandals, Flip-Flops or Beach Bag must not have been worn, and must be in Original, New, (Unwashed), condition with all Tags attached to qualify for any Exchange, Credit or Refund. Shipping charges can not be refunded. Shipping charges are not negotiable.

Refunds are customarily issued within 3 to 5 work days - Please be patient - Sometimes it takes a few extra days to wade though the paperwork. You will receive an email when the refund is issued to your credit card. It simply takes a few days from the time your returned item/s are unpacked, checked in and received on Maui before a credit card refund can be issued. This refund transaction will appear on your credit card statement within two to three days after the refund is issued. Refunds may take up to ten (10) days or longer if your return arrives 30 days after the initial credit card purchase.

Wrong Item Received: Every now and then, the wrong item can be packed into a box. Hawaiian Shirts Shop. will refund your U.S. Priorty Mail shipping cost to ship the wrong item back to Honolulu, Hawaii. Hawaiian Shirts Shop. will NOT pay UNITED PARCEL SERVICE or FEDERAL EXPRESS charges. Please only use the United Sates Post Office, (USPS). Ship via U.S. Priority Mail. Obtain a Delivery Confirmation Number and/or Insurance. The correct item/s will be shipped to you via 2nd Day Federal Express at no charge to you.